Support

Email us — we answer within two business days, usually sooner.

Frequently asked questions

How much does help cost?
Nothing. Volunteer help is free. You can pay only if you want to — for the “Friend of the project” status, and it changes nothing about the help.

How do I become a volunteer?
Sign up, choose “I want to help” and pass the check: ID, a selfie and a police clearance certificate. The check usually takes up to two business days.

How do I delete my account?
In the app: “Menu” → “Settings” → “Delete account”. The profile, documents and messages are erased. This cannot be undone.

How do I report someone?
Every chat has “Report” and “Block”. An administrator reviews the complaint within 24 hours; a violator’s account is closed without warning. Urgent cases: email support@smoh.app with the subject REPORT.

How do I cancel the subscription?
Subscriptions are managed by Apple: iPhone “Settings” → your name → “Subscriptions”. Cancel at least 24 hours before the end of the paid period.

Emergencies

The app is not an emergency service. In Israel: ambulance 101, police 100, fire service 102.